Up next, we’re pleased to bring you some thoughts from Anne-Laure Noat, Chair of UITP Business and Human Resources Management Commission Partner at Eurogroup Consulting in France.
This year’s edition of the MENA Transport Congress & Exhibition is based around the theme of ‘Pioneering for Customer Happiness’, recognising that customers are at the core of public transport service, how important do you think this theme is for public transport right now?
I think this theme is key because in this age of automation and robotisation, human relations remain at the heart of customer satisfaction. […]
