Eurogroup Consulting has been supporting mobility, infrastructure, freight and logistics players for many years through adapted and innovative approaches.
The transport and logistics sector is undergoing a revolution leading its players to take up important challenges and innovate in their business models. This concerns mobility operators, infrastructure managers, transport operators, logisticians, public institutions and trade hubs.
Several factors are leading to a redesign of the sector’s economic, industrial and business models:
More specifically, the question of optimizing investments, maintenance and operating costs while responding to the intensification of flows and new mobility challenges (sustainable city, IoT in the service of maintenance, etc.) is at the core of the whole industry.
In addition, the sector must identify new sources of revenue through new uses, activate all optimization levers (purchasing, make or buy, processes…) and have enforceable financial models to remain efficient. The players adapt their industrial tools, accordingly, seek to innovate at all levels (financing, infrastructure design and management, customer relations, strategic positioning, partnerships) and engage in an in-depth and long-term dialogue with the ecosystem (supervisory authorities, local authorities, manufacturers, etc.).
Passengers and shippers are increasingly attentive to the elements of punctuality and regularity. At the same time, they are looking for the best quality/price ratio and “seamless”, tailor-made, fast and personalized mobility solutions.
Stations, airports and other exchange platforms are also becoming living spaces that focus on the customer experience at a time when it must be reinvented.
The market is gradually reconfiguring itself with the arrival of new players and operators. The latter tend to position themselves on all transport modes. Thus, they seek the greatest possible integration to meet the expectations of users and customers, without losing traceability.
In this spirit, the emerging MaaS (Mobility as a Service) is revolutionizing the management of daily trips. It is defined by a gathering of various modes of transport within a single mobility service, accessible on demand and adapted to users’ profiles and preferences.
In the first place, ” bringing back logistics to the city center” leads carriers and service providers to deploy new techniques. Those tends to services associated with flow management and are optimized by digital innovations. The second consequence is the redesigning of their networks. Finally, they are led to renew their offer throughout the supply chain, integrating environmental constraints (e.g. soft modes). These developments also require the search for new partnership strategies.
The sector faces three challenges in terms of human resources. First, it employs a large number of people, some of whom are poorly qualified but at the same time have crucial and rare skills. On the other hand, job attractiveness, professional development or the advent of new professions (data management, etc.) remain at the heart of concerns. Finally, it is a sector where staff are led to offer customers and users an increasingly efficient and embodied service relationship, through a personalized response adapted to the multiplicity of needs and expectations of their interlocutors.
Successfully adapt business models to face increasing competition and gain competitiveness.
Recovering financial leeway through the search for new revenue streams, dynamic asset management and performance (make or buy, purchasing, etc.).
Improve the industrial and operational performance of infrastructure managers and transport operators.
Care for human capital in a context of accelerated transformations.
To encourage the emergence of new businesses:
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